Privacy
Last updated: 24 September 2026
Webley Digital is a trading style of Tollgates Consulting Ltd, and we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit the Webley Digital website, contact us or use our services.
For the purposes of UK data protection legislation, Tollgates Consulting Ltd is the data controller responsible for personal information collected through Webley Digital.
1. Information We Collect
We may collect and process the following information about you:
Personal and Business Information
This may include your name, email address, telephone number, billing address, business or organisation name and other information you provide when you contact us, request a quotation or purchase our services.
Project and Service Information
When you work with us, we may collect information relating to your business, brand, website, social media profiles, content requirements and other information necessary to provide the services you have requested.
Website Usage and Technical Data
When you visit our website, we may collect technical information such as your IP address, browser type and version, device type, operating system, referral source, pages visited and the date and time of your visit. This information may be collected through cookies, analytics services and similar technologies.
Correspondence
If you contact us by email, telephone, contact form or another communication method, we may retain a record of that correspondence and the information you provide.
Payment and Transaction Information
Where you purchase services from us, we may retain information about the transaction for accounting and administrative purposes. Payment information may be processed by third-party payment providers, and we do not necessarily receive or store your complete payment card details.
2. How We Collect Your Information
We may collect personal information in several ways:
Directly from you, including when you:
- Complete a contact, enquiry or other form on our website.
- Request a quotation or information about our services.
- Enter into an agreement with us.
- Communicate with us by email, telephone or another method.
- Supply information, content or assets for a project.
- Purchase or subscribe to one of our services.
Automatically, when you use our website, through cookies, analytics and similar technologies.
From third parties, where appropriate, such as payment providers, business partners or publicly available business sources, where permitted by law.
3. How We Use Your Information
We may use the information we collect for the following purposes:
To respond to enquiries
To respond when you contact us, discuss your requirements, prepare quotations and provide information about our services.
To provide our services
To design, develop, host and manage websites and provide social media, content, creative and other digital services you have requested.
To manage our relationship with you
To provide customer support, communicate about projects and services, manage your account and notify you of relevant changes.
For billing and administration
To process transactions, issue invoices, maintain financial records and manage our business operations.
To operate and improve our website and services
To understand how our website and services are used, diagnose technical issues and improve the experience we provide.
To protect our business
To help prevent fraud, misuse, security incidents and other unlawful activity and to establish, exercise or defend legal claims where necessary.
For marketing
Where permitted by law, we may contact you about Webley Digital or Tollgates Consulting services that we believe may be relevant to you.
Where consent is required for marketing communications, we will obtain it before sending them. You can opt out of marketing communications at any time.
4. Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:
Contract
Where processing is necessary to enter into or fulfil a contract with you.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include responding to business enquiries, operating and improving our services, protecting our business and certain business-to-business marketing activities.
Consent
Where you have provided clear consent for us to process your information for a particular purpose. You may withdraw your consent at any time.
Legal Obligation
Where processing is necessary for us to comply with a legal or regulatory obligation.
5. Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include:
- Website hosting and infrastructure providers.
- Domain registration providers.
- Payment processors and financial service providers.
- Email and communications platforms.
- Website analytics providers.
- Software and cloud service providers.
- Professional advisers, including accountants, legal advisers and insurers.
- Contractors or suppliers involved in delivering services on our behalf.
Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
We may also disclose information where required by law, regulation, court order or a valid request from a competent authority, or where necessary to protect our legal rights.
6. International Data Transfers
Some of the third-party services and technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place where required.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period will depend on the nature of the information, our relationship with you and any legal, accounting, taxation or regulatory requirements that apply.
We may retain certain information after our relationship with you ends where necessary to comply with legal obligations, resolve disputes or establish, exercise or defend legal claims.
8. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information, including:
The right of access
You may request a copy of the personal information we hold about you.
The right to rectification
You may ask us to correct personal information that is inaccurate or complete information that is incomplete.
The right to erasure
You may ask us to delete your personal information in certain circumstances.
The right to restrict processing
You may ask us to restrict how we process your information in certain circumstances.
The right to object
You may object to certain types of processing, including direct marketing.
The right to data portability
In certain circumstances, you may request that information you have provided to us is transferred to you or another organisation in a structured, commonly used and machine-readable format.
The right to withdraw consent
Where we rely on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
You will not normally be required to pay a fee to exercise your rights. We may need to request information from you to confirm your identity before responding.
We will normally respond to a valid request within one month, although the law allows additional time in certain circumstances.
9. Marketing Communications
We may occasionally send information about our services where you have consented to receive it or where we are otherwise permitted to do so under applicable law.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option included in a marketing email, where provided, or by contacting us directly.
Opting out of marketing communications will not prevent us from sending necessary communications relating to services you have purchased or an existing business relationship.
10. Cookies
The Webley Digital website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and improve its performance.
Where required, we will ask for your consent before placing non-essential cookies on your device.
More information about the cookies we use and how you can control them can be found in our Cookie Policy.
11. Third-Party Websites and Services
Our website may contain links to websites, social media platforms or services operated by third parties.
We are not responsible for the privacy practices of third-party websites or services. If you follow a link to another website, we recommend reviewing that organisation's privacy policy before providing personal information.
12. Security of Your Information
We take appropriate technical and organisational measures to help protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure.
Access to personal information is limited to people, contractors and service providers who reasonably require access for legitimate business purposes.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
13. Children's Privacy
Webley Digital's services are intended for businesses and organisations and are not directed towards children.
We do not knowingly seek to collect personal information from children through our website.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal obligations.
When we make changes, we will publish the revised policy on this page and update the Last updated date above.
We encourage you to review this page periodically.
15. How to Contact Us
If you have questions about this Privacy Policy, want to know what personal information we hold about you or would like to exercise any of your data protection rights, please contact us through the Webley Digital website.
Webley Digital (A trading style of Tollgates Consulting Ltd)
Tollgates Consulting Ltd
Registered in England and Wales, company number: 15266436
ICO Registration: ZC113177
Registered office:
25 Tollgates
Battle, East Sussex
TN33 0JA
United Kingdom
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator, if you are unhappy with how your personal information has been handled.